Since I first posted this on Monday, thousands of you have found this post.
Update 2/27- I received a comment from someone attempting to do damage control - it is in the comment section. In as much as the initial response solicits problems redeeming free sub coupons...the comment goes on to promote another Quizno's promotion. Damage control is not advising consumers to send complaints to an email address. Damage control is working with franchisees to accept the coupon. Brand loyalty is at stake....
Sean Kelly over at Franchise Pick has insight into why Consumers are having problems with the Free Sub Coupons.- FranchisePick
The Consumerist just updated the problem at Quiznos- Update 2/25
It's all over the net, Quizno's million sub giveaway. - A Free Signature or Small Every Day Value Sub.....all you do is go to the web site, register, and they send you a link for your free sub, that is good for four days.. But beware....
I like Subway, but thought I would give the local Quizno's a try. I walked in...and handed the coupon to a sandwich maker, and he went to the cashier...she had not seen the coupon....then she told me the coupon was only good if I bought a drink or bag of chips. What gives..It says Free subs- It does not say She explained that this Quizno's is franchised owned- and that is the only way I would get a free sub. I told her no thanks, and went to another Quizno's. Same thing- Franchise knew nothing about it...and they wanted me to buy a drink, and chips. Suffice it to say, I ate at Subway...there Five Dollar sandwich deal has no strings...and once and for all I am done with Quizno's.
Perhaps the home office of Quizno's should alert franchisees of promotions, prior to launching them on the public. (note: as a former franchise holder, I understand that Franchisor want to drive traffic to the franchisee's stores) but lack of communication to the franchisee on a giveaway is appalling. Quizno's corporate isn't footing the bill for the Free subs.....the local store owner is. Shame on Quizno's corporate, because they have lost a customer for their local stores with their ineptness. Sure I could have bought a drink and chips...but that wasn't the point in going in...if the coupon had said "offer may vary at participating locations" it would have been better.
As a public service- here is the link to the Quizno's Free Sub Promotion. I know it says valid at participating locations. Particiapating location, to me, means, they will honor the coupon without additional purchases. if the coupon had said "offer may vary at participating locations" it would have been better, but then it wouldn't be "free." Agree?
From Quizno's Press release: ".....Unlike some free food promotions that restrict people to certain times and places, Quiznos' goal is to make it as simple as possible to receive a free sub...."