Richard Chemel's No-Name247

Justdeals.com - If you are looking for a GREAT Deal on Consumer Electronics!

Justdeals.com was launched in 2010, and since that time the site has had the lowest daily price for some of the top brand items- including  Digital Cameras, Digital Picture Frames, Pogo Instant Bluetooth Printers, and other other consumer electronic products from such brands as Olympus, Polaroid, Pentax, AGFA, Philips, 3M, Rayovac, Remington, VistaQuest, VuPoint, Smartparts, Omnitech, Emerge Technologies, Marware and other national brands.

 

www.justdeals.com

TWC COO Robert Marcus- This is my Time Warner Customer Service Nightmare for you!

Hopefully Robert Marcus COO of Time Warner Cable will find out about this post.

 

What a nightmare with a TimeWarner Cable representative tonite. All I wanted was information on Wideband service in my area.  When I truly couldn't understand the representative through her thick accent. I asked to speak with someone else. I was told there was no one else available- and that I could understand her. Then I requested a supervisor- and was told that one was not available.  All the time I was calm and collected- despite the continuation of the CSR saying I could understand her- but couldn't. To know avail- I was put on hold twice- and didn't get the wideband information I had wanted.  I don't know if Time Warner is outsourcing their CS division- but for a CSR to argue with a customer is wrong.  I think a call into COO Robert Marcus on Monday would be appropriate.  As an aside, I also was attempting to chat online at the same time- but after an hour- I started at number 4 in the queue, and was still second in line.  Haven't had this much fun on a Saturday night since......well it motivated me to write a blog post!

Disclaimer- I am a Time Warner (TWX) and  Time Warner Cable (TWC) Stockholder